keep The Gas and Electricity Regulated Providers (Redress Scheme) (Amendment) Order 2024
The Gas and Electricity Regulated Providers (Redress Scheme) (Amendment) Order 2024 amends the 2008 Order to extend the existing consumer complaint redress scheme to small business consumers. It introduces a new definition of 'small business consumer' based on consumption thresholds (≤200,000 kWh electricity or ≤500,000 kWh gas) or business size thresholds (<50 employees, ≤£6.5m turnover or ≤£5m balance sheet), converts the relevant consumer threshold from Euros to Pounds Sterling, and clarifies how combined gas/electricity consumers are treated under the scheme.
While Better Britain generally opposes regulatory expansion, deleting this would leave small business consumers without recourse against energy provider misconduct. Small businesses lack the bargaining power of large commercial consumers and face genuine information and resource asymmetries when disputing with vertically integrated energy companies. The thresholds represent a reasonable balance between access to redress and scope limitation. The primary structural concern—that the UK's energy market lacks sufficient competition—is better addressed through market reform rather than removing this safety net from the smallest business consumers.